Shipping policy
Effective Date: 8 July,2025
At Empaelle, we are committed to delivering your handcrafted leather essentials in a timely, secure, and elegant manner. Please read our shipping policy carefully to understand our practices and expectations.
1. Shipping Coverage
- We currently ship pan India to all serviceable pin codes.
2. Order Processing Time
- Orders are processed within 1–2 business days from the date of order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Time
- Metro Cities: 2–4 business days
- Rest of India: 4–7 business days
- Remote Locations: 7–10 business days
Note: Delivery timelines may vary depending on unforeseen factors such as weather conditions, strikes, or courier delays.
4. Shipping Charges
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Free shipping on all prepaid orders above ₹999 within India.
5. Order Tracking
- Once your order is shipped, you will receive an email and/or SMS with the tracking details.
- You can also track your order anytime through the “Track My Order” section on our website.
6. Packaging
All products are securely packed in branded, tamper-proof packaging to ensure they reach you in perfect condition.
7. Delays and Issues
- If your order is delayed or lost in transit, please contact us at support@empaelle.com and we will assist you promptly.
- In case of a damaged or tampered delivery, kindly do not accept the package and notify us immediately.
8. Delivery Attempts
- Our courier partner will attempt delivery up to 3 times. If unsuccessful, the product will be returned to us and additional charges may apply for re-shipment.
9. Cash on Delivery (COD)
- COD is available for select pin codes only.
- We may contact you via call/SMS/email to confirm COD orders before dispatch.
10. Contact Us
For any shipping-related queries, please write to:
Empaelle